ACL Update 12-06-2019


Reflections from the Fall 2019 EJCC Meeting: Addressing Elder Abuse Wherever it Happens

December 6, 2019
Lance Robertson, Assistant Secretary for Aging and Administrator, ACL


On Tuesday, I had the privilege of chairing the fall 2019 meeting of the Elder Justice Coordinating Council.  The meeting featured an impressive panel of experts offering insights from the field, and the release of ACL's National Adult Maltreatment Reporting System (NAMRS) data report for 2018. Leaders from across the federal government also shared updates on their departments' efforts to combat elder abuse, neglect, and exploitation.

Robert Blancato speaking at EJCC meeting as ACL Administrator Lance Roberts takes notes.
Robert Blancato speaking at the EJCC meeting as ACL Administrator Lance Robertson takes notes.

I want to share four key themes that stood out throughout the presentations and discussions. A central focus was the need to address abuse across all residential settings, from communities–where most elders reside–to congregate residential long-term care settings, like nursing homes and assisted living. The importance of data, the criticality of partnerships, and the need to engage the public were reinforced, as well. 

Addressing Abuse in All Settings

Our meeting opened with a panel on elder abuse, neglect, and exploitation across residential settings.  Expert panelists described unique dynamics and challenges of addressing abuse in each setting and shared recommendations for the Council’s consideration.

Read panelists’ testimony 

Lori Smetanka, J.D., the Executive Director of the National Consumer Voice for Quality Long-Term Care, shared heartbreaking stories of abuse in long-term care facilities. She noted that this abuse can take many forms and that the perpetrators could be either staff or other residents. She also expressed concern that older adults experiencing abuse in facilities often lack access to the victim services available to people living in the community.

“As a society, it is incumbent upon us to intensify our efforts to combat elder abuse and neglect at all levels and in all settings, as well as support and seek justice for those who are victimized,” Smetanka concluded.

Dr. Pamela B. Teaster, director of the Virginia Tech Center for Gerontology, reinforced the need for evidence-based approaches.

“We must support people whose decision-making is compromised so that they can exercise the greatest autonomy possible and enjoy a life that is as full and healthy as possible,” Dr. Teaster told the audience. “And we must do this morally and ethically, and grounded in a foundation established by the best science and thinking possible.”

Elder Justice Coalition National Coordinator Robert Blancato noted that although recent high profile cases of abuse in nursing homes have captured media focus, the vast majority of abuse occurs in the community, because that is where most older adults live.

“The average victim of elder abuse is an older woman living alone between the ages of 75 and 80,” Blancato noted. Addressing isolation and developing strong supports is critical to addressing elder abuse in the community.


The importance of data was a constant theme throughout the meeting. As Elder Justice Coalition National Coordinator Robert Blancato put it, “you can't stop what you don't know.”

That’s why ACL worked with Adult Protective Services (APS) systems across the country to establish the first national system for collecting data on the abuse, neglect, and exploitation of older adults and adults with disabilities investigated and validated by APS programs. We are now working with federal partners on an elder abuse predictive analytics initiative, which will use advanced technology to find patterns in data from NAMRS and other data sets that can inform future elder justice work.

The 2018 NAMRS report represents the third year of NAMRS reporting.  One thing is clear – abuse is a growing problem. Between 2016 and 2018, APS reported a 15% increase in investigations, and the number of substantiated cases increased by nearly 6% (across the 44 states who reported these data for each of the three years). This underscores the need for robust programs to combat abuse, neglect, and exploitation as the population of older adults and adults with disabilities continue to grow.

Although participation in NAMRS is voluntary, all 56 states and territories have contributed data, and each year, they are increasing their capacity to report more, and higher quality, information. This level of participation is a testament to the dedication of APS programs to informing critical elder justice efforts.


The meeting also drove home the importance of partnerships of all types.

Our panelists highlighted the need for a coordinated, multidisciplinary approach as critical to combating elder abuse. Smetanka pointed to Georgia as one example. A partnership between Georgia’s long-term care ombudsman, adult protective services, state and local law enforcement and prosecutors, and other partners is working to stop benefits trafficking of adults living in board and care homes. Blancato highlighted the opportunity to build partnerships that bring emergency response professionals to the elder justice table.

EJCC members also talked about partnerships in their work. For example, the Social Security Administration is working with phone companies to block fraudulent calls that are “masked” so they appear to be coming from legitimate Social Security Administration numbers and the United States Postal Inspection Service is working with Jamaican authorities to stop lottery scams.

Public Engagement

Finally, the discussion highlighted ongoing engagement with the public.  

One memorable story came from Deborah Cox Roush of the Corporation for National and Community Service, who shared how a volunteer Senior Corp theater troupe used performances to start deeper conversations about elder abuse. Similarly, the Consumer Financial Protection Bureau has been expanding their popular collection of placemats with information about common scams.

Smetanka pointed to the success of efforts to raise awareness around child abuse and domestic violence as models in expanding public awareness around elder justice. This is an issue ACL has been actively working on for a number of years, and our National Center on Elder Abuse, in partnership with the FrameWorks Institute, has made strides with the Reframing Elder Abuse project.

Successful public engagement also requires a lot of listening. The EJCC declared 2019 a “year of listening” and has held 10 listening sessions across the country to collect input that will shape our ongoing work. (We also are collecting public comments online until the end of the year.) We are incredibly grateful for the valuable insights and wisdom that so many people across the country have shared.

In conclusion, it is fitting that the EJCC met just a few days after Thanksgiving, when we celebrate the intergenerational bonds of family and friendship. These bonds are the reason that each of us has a responsibility to act when an elder in our community is deprived of their inherent dignity and rights. I am proud to work alongside champions like our expert panelists and all of the partners who participated in this EJCC meeting, and I know we will continue to make progress.



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