Coordinated Point of Entry/ Senior Information Services

• Provides information to help maintain older adults in the least restrictive environment possible. Directs callers to agencies that can provide the services they need 
• We recommend CPoE/SIS as the first place to contact if you are in need of services. 

Adult Day Services

• Designed for older persons who cannot be home alone during the day due to physical, social and/or mental impairments. Adult Day Care services include health monitoring, medication supervision, meals, personal care and recreational and therapeutic activities

Adult Protective Services

•  Assists older persons who are victims of abuse, neglect and exploitation. Trained individuals use existing service systems to assure adequate and timely response to the needs of elder abuse victims and their families

Benefit Access

• Assists older adults with applying for the Benefit Access Program which includes Seniors Ride Free Transit Benefit, Persons with Disabilities Ride Free Transit Benefit, and Secretary of State License Plate Discount

Caregiver Advisor

• Provides help to an adult family member, or another individual, who is an informal provider of in-home care to an older individual in the form of information, assistance in gaining access to services, individual counseling/consultation and support services to help caregivers and grandparents raising grandchildren cope with their caregiving roles and/or develop and strengthen capacities for more adequate social and personal adjustments

Comprehensive Care Coordination

• For those in need of service, a Case Manager will come to you home and talk with you, and your family about your needs and what services are available to meet those needs. An older person in need of services would first meet with a case manager to discuss what kinds of activities he or she can do on their own, as well as those that would require help. The case manager can then identify services that could help the client continue living in their own home. For instance, an individual may need home-delivered meals or transportation to doctor appointments, help with medications, household chores or bathing. The case manager can help arrange these services in a “package” so that the older person can continue to live independently. The case manager is key to developing a plan of care and linking with other agencies that actually provide the care. Designed to help the older person stay in their home as long as possible

Congregate Meals 

• Nutritious meals served at familiar locations, such as senior centers, to promote health and reduce isolation.

Disability Services

• Provides assistance to persons with disabilities. Centers for Independent Living are community-based, non-residential non-profit organizations by and for persons with disabilities, that help people with disabilities achieve maximum independence in work, school, housing and every other part of life

Home Delivered Meals

• Nutritious meals provided to older persons who are home-bound because of illness, physical or mental impairment or otherwise isolated

Legal Services

• Advocates for and provides assistance with basic civil needs of an older person. Assistance can be provided to help in cases of elder abuse and neglect, financial exploitation, consumer fraud, landlord/tenant relationships and public benefit programs. Criminal, real estate and damage award cases cannot be handled by legal assistance

Long Term Care Ombudsman

• Designed to protect the rights and needs of older persons living in a long term care facility (nursing home). The Ombudsman receives, investigates and resolves complaints while protecting the resident’s privacy

Respite Services

• Provides temporary, substitute care or supervision of a functionally impaired person. Allows the primary caregiver time away to complete other tasks without disruption of the care of the individual

Senior Health Insurance Program (SHIP)

• Senior Health Insurance Program provides health insurance counseling services for Medicare beneficiaries and their caregivers

Transportation 

• Provides transportation to and from community facilities to receive services, such as transportation to doctor’s appointments

 Additional Resources

Long-Term Care Facilities look up tool from IL State Ombudsman: https://webapps.illinois.gov/AGE/OmbudsmanSearch

Home Care Ombudsman:

If you would like to speak to a Home Care Ombudsman, you can call the Illinois Department on Aging Senior Helpline at 1-800-252-8966 or 1-888-206-1327 (TTY). Please press 4, "other services", and ask for a Home Care Ombudsman or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

You can look up more resources at https://www.agingis.com/CSDpublic/ or on our Helpful Links Page

Eldercare Locator: 1-800-677-1116        Senior Help Line: 1-800-252-8966

ECIAAA: 1-800-888-4456     E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.       Website: www.eciaaa.org