Frequently Asked Questions
Q. What does the Area Agency on Aging do?
The AAA is a regional non-profit organization serving:
- persons 60 years of age & older
- persons who provide care for older adults
- grandparents raising children
- individuals with disabilities
The AAA works for older adults by:
- representing their interests before public officials
- assessing their needs & developing programs accordingly
- administering federal & state funds in support of community-based services
Services provided by the AAA:
- linking older adults & their families to local services
- helping older workers seeking employment & training
- advocates for residents of Long Term Care facilities
Q. Where can I get help applying for the Benefit Access Program?
The AAA can refer you to a service provider in your area. Call toll free: 1-800-888-4456.
Q. Where can I get help to repair my home or build a ramp?
All areas in the East Central Illinois area have Senior Information Service providers.
- They can advise you about home repair, renovation, handicapped accessibility & assistive devices.
- They provide information to help maintain seniors in the least restrictive environment.
- Contact AAA at 1-800-888-4456 for your local Senior Information Service/Coordinated Point Entry provider.
Q. My Mother is moving here from another state. I have to work & cannot take care of her. Where can I find affordable housing with supportive services?
Each of our 16 counties has a Case Coordination Unit.
- They have professionals who can consult with you & your mother about options for housing, in-home care, and assess current needs.
- They will also assist in finding appropriate organizations to provide needed services.
Another resource in our area is Caregiver Advisor- They can advise you about your role as a family caregiver.
Q. My father is being discharged from a nursing home against his will. Where can we turn for help?
The Long Term Care Ombudsman Program serves as advocates for residents in LTC facilities.
- They can advise your father about his rights as a resident.
- They will assist in filing the appeal of the involuntary discharge.
- The Ombudsman program can be contacted at our toll free number (1-800-888-4456).