Long Term Care Ombudsman Program

The Office of the State Long-Term Care Ombudsman is accepting “letters of intent” to apply for the designation of Regional Long-Term Care Ombudsman Program in the areas listed below:
16 counties of East Central Illinois including: Champaign, Clark, Coles, Cumberland, DeWitt, Douglas, Edgar, Ford, Iroquois, Livingston, Macon, McLean, Moultrie, Piatt, Shelby and Vermilion.
The Illinois Long-Term Care ombudsman Program is authorized by and acts in accordance with the federal Older Americans Act, 42 U.S.C. Section 3001 et seq. and the Illinois Act on Aging, 20ILCS 105/4.04.
The LTCOP is a resident-centered advocacy program. The program protects and improves the quality of care and quality of life for residents of long-term care facilities in Illinois.
The service components are: investigative services, regular presence in long-term care facilities; issue advocacy; consultation to individuals; resident and family council support; volunteer management; community education; consultation and in-service trainings to long-term care facility staff; and money follows the person referrals and education.
“Letters of intent” are due to the Office of the State Ombudsman on or before close of business on June 10, 2016. The Office of State Ombudsman will not respond will not respond to any “letter of intent” which is received after the deadline. The “letter of intent” may be sent via mail:
Kelly Richards, State Ombudsman
Illinois Department on Aging
One Natural Resources Way
Springfield, IL 62702
The Office of the State Long-Term Care Ombudsman will forward a proposal package to each agency which submits a timely “letter of intent”. However, submission of a “letter of intent” and receipt of a proposal package does not obligate an agency to continue participation in the procurement.
If you require further information, please contact Kelly Richards at (312) 814-1203.

Long Term Care Ombudsman

The Long-Term Care Ombudsman program receives, investigates, and works to resolve complaints made by or on behalf of residents in long-term care facilities and ensures resident rights are being upheld. This includes nursing homes, assisted living, and supportive living facilities. The Long-Term Care Ombudsman program is entirely resident directed, meaning that Ombudsman working on complaints will take direction from and advocate on behalf of the residents. The Ombudsman staff have a regular presence in every facility and visit with residents to inform them of their rights.
Territory Served: The Regional Ombudsman program in East Central Illinois covers facilities in a 16 county area; Champaign, Clark, Coles, Cumberland, DeWitt, Douglas, Edgar, Ford, Iroquois, Livingston, Macon, McLean, Moultrie, Piatt, Shelby, & Vermillion.

Get in touch


1003 Maple Hill Road
Bloomington, IL 61705-9327


Contact Us
Email: aginginfo@eciaaa.org
Phone: 309-829-2065
Fax: 309-829-6021

Opening hours

Mon-Fri: 8:00 am to 4:00 pm


Seniors may call toll free:
Phone: 1-800-888-4456