Services & Information

Jump to a Service

                                                 Adult Day Service                                                                        Informal Caregiver Resources   

                                           Adult Protective Service                                                             Homemaker

                                                  Benefit Access                                                                                         Home Delivered Meals 

                                           Comprehensive Care Coordination                                          Legal Services

                                           Congregate Meals                                                                      Long Term Care Ombudsman

                                           Counseling                                                                                   Respite Services

                                           Coordinated Point of Entry/ Senior Information Services   Senior Health Insurance Program     

                                           Disability Services                                                                      Transportation                                          




Coordinated Point of Entry/ Senior Information Services

  • Provides information to help maintain seniors in the least restrictive environment. Directs callers to agencies that can provide the services they need 
  • We recommend CPoE/ SIS as the first place to contact if you are in need of services. 
  • View Providers by County

Adult Day Services 

  • Designed for older persons who cannot be home alone during the day due to physical, social and/or mental impairments. Adult Day Care services include health monitoring, medication supervision, meals, personal care and recreational and therapeutic activities
  • Providers by County

Adult Protective Services

  •  Assists older persons who are victims of abuse, neglect and exploitation. Trained individuals use existing service systems to assure adequate and timely response to the needs of elder abuse victims and their families
  • View Providers by County

Benefit Access

  • Assists seniors with applying for the Benefit Access Program which includes Seniors Ride Free Transit Benefit, Persons with Disabilities Ride Free Transit Benefit, and Secretary of State License Plate Discount
  •  View Providers by County

Comprehensive Care Coordination

  • For those in need of service, a Case Manager will come to you home and talk with you, and your family about your needs and what services are available to meet those needs. An older person in need of services would first meet with a case manager to discuss what kinds of activities he or she can do on their own, as well as those that would require help. The case manager can then identify services that could help the client continue living in their own home. For instance, an individual may need home-delivered meals or transportation to doctor appointments, help with medications, household chores or bathing. The case manager can help arrange these services in a “package” so that the older person can continue to live independently. The case manager is key to developing a plan of care and linking with other agencies that actually provide the care. Designed to help the older person stay in their home as long as possible
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Congregate Meals 

  • Nutritious meals served at familiar locations, such as senior centers, to promote health and reduce isolation.
  • View Sites by County


  • Counseling services to help individuals and families cope with personal problems and strengthen capabilities. May be provided in individual counseling or group counseling
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Disability Services

  • Provides assistance to persons with disabilities. Centers for Independent Living are community-based, non-residential non-profit organizations by and for persons with disabilities, that help people with disabilities achieve maximum independence in work, school, housing and every other part of life
  • View Providers by County

Informal Caregiver Resources

  • Provides help to an adult family member, or another individual, who is an informal provider of in-home care to an older individual in the form of information, assistance in gaining access to services, individual counseling/consultation and support services to help caregivers and grandparents raising grandchildren cope with their caregiving roles and/or develop and strengthen capacities for more adequate social and personal adjustments
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  • Provides assistance with household tasks and/or personal care for older persons who are moderately impaired. Some of the activities may include uncapping of medications and providing water, assisting with personal care, cleaning, doing laundry, preparing meals and assisting with more complex tasks such as meal planning, shopping, escorting the individual to doctor appointments or shopping and/or arranging transportation
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Home Delivered Meals

  • Nutritious meals provided to older persons who are home-bound because of illness, physical or mental impairment or otherwise isolated
  • View Providers by County 

Legal Services

  • Advocates for and provides assistance with basic civil needs of an older person. Assistance can be provided to help in cases of elder abuse and neglect, financial exploitation, consumer fraud, landlord/tenant relationships and public benefit programs. Criminal, real estate and damage award cases cannot be handled by legal assistance
  • View Providers by County

Long Term Care Ombudsman

  • Designed to protect the rights and needs of older persons living in a long term care facility (nursing home). The Ombudsman receives, investigates and resolves complaints while protecting the resident’s privacy
  • All Counties
    • East Central Illinois Area Agency on Aging: (309)829-2065 ext. 1207 Or (800)888-4456

Respite Services

  • Provides temporary, substitute care or supervision of a functionally impaired person. Allows the primary caregiver time away to complete other tasks without disruption of the care of the individual
  • View Providers by County

Senior Health Insurance Program (SHIP)

  • Senior Health Insurance Program provides health insurance counseling services for Medicare beneficiaries and their caregivers
  • View Providers by County


  • Provides transportation to and from community facilities to receive services, such as transportation to doctor’s appointments
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  • Provides seniors with volunteer opportunities in a large range of nonprofit organizations, public agencies, and faith-based groups. The volunteer programs work to bring together individuals form different generations to work in mutually beneficial activities, such as having Storytellers at a library, or holding a Senior Prom.
  • View Providers by County


You may also call the Senior Help Line: 1-800-252-8966

Or look up more resources at

Eldercare Locator: 1-800-677-1116

ECIAAA: 1-800-888-4456     E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.       Website:

For more resources check our Helpful Links Page

Get in touch


1003 Maple Hill Road
Bloomington, IL 61705-9327


Contact Us
Phone: 309-829-2065
Fax: 309-829-6021

Seniors may call toll free:
Phone: 1-800-888-4456

Opening hours

Mon-Fri: 8:00 am to 4:00 pm